Lisa Uphoff

3880 Marsh St NW, Prior Lake, MN 55372

Home: 952-440-2989 Cell: 612-251-6295 Email: lisa.uphoff@yahoo.com

PERSONAL SUMMARY

  · Experienced with Project Coordination providing operation issues and processes. Including, but not limited to:

scheduling, implementations, facilitation, planning and administrative functions.

  · Consulted teams regarding data and product information support to drive sales revenue.

  · Exceptional organizational and communications skills.

PROFESSIONAL EXPERIENCE

Recovery Technology Solutions, Shakopee, MN, 2012 – Present

Executive Assistant – Project Coordinator

  · As the Project Coordinator, I had designed the corporate office and planned the logistics of the move. As well as

the plant administration office.

  · Drove the initiative to develop and drafted the employee handbook.

  · Prior to the company growth, handled balancing company finances, accounts payable and running payroll, using

QuickBooks software application.

  · Assisted in the developing and maintaining the company website.

  · Conduct new hire orientation, cover HR forms and scheduled UA testing. As well as requesting, assigning login

id’s, computer hardware and software equipment.

  · Maintain the online file management system.

  · Provide support for entire Executive and management team. Encompasses: travel plans, meeting schedule,

calendar maintenance, expense reports, credit card audit and balances.

Ergotron Inc, Eagan, MN, 2004 -2009

Project Coordinator – Account Manager

  · Using the database software, CRM (Customers Records Management), I managed forecasting for large reseller

deals, ensure ship dates are hit and report out on sell-through products.

  · Managed the introduction of new products; ensured launch products are communicated with specifics to

distribution and reseller partners.

  · Created and drove special pricing requests from sales through the approval process challenging rebates needed

and ensuring margin targets are maintained.

  · Assisted in developing commercial business plans, policies, strategies, objectives and tactics.

  · Drove the creation, development and implementation of programs and promotions.

  · Interfaced with Ergotron sales, corporate marketing and product marketing teams to identify target markets,

products and applications and designed programs to drive awareness and increase sales.

Eschelon Telecom, Inc Mpls, MN, 2002 – 2004

Executive Assistant to VP of Sales

  · Composed correspondence for all levels of upper management.

  · Maintained daily calendar and scheduling meetings.

  · Arranged travel accommodations for employees, vendors and contractors.

  · Planned and coordinated off-site business and business related events.

  · Prepared business expense reports, purchase requisitions and budget accounts.

  · Researched cost saving measure for purchasing office equipment and computer hardware and software.

Northwest Airlines, St. Paul, MN, 1991 – 2001

Senior Account Associate Operations 1999 - 2001

  · Assisted team members in preparation, execution and review of implementation plans, including facilitation for

pre and post implementations.

  · Created, updated and provided documentation for system changes, meetings and manuals.

  · Communicated daily on system activity, performance problems and changes.

  · Established customer relations through meetings on all levels to determine requirements, project schedules and

planning, striving for customer satisfaction.

  · Developed, tracked and maintained all projects, schedules and equipment using the RMS (Records

Management/Records Retention Software).

Administrative Assistant and Associate Customer Service 1993– 1999

  · Designer/Graphic Artist Editor for monthly newsletter.

  · Trained management personnel on computer based time reporting applications.

  · Assisted in developing training materials as well as training new customer service agents.

  · Communicated in written and oral form with customers and members of the World Perks Program.

  · Tracked, Updated and maintained customers personal information and flight tracking using the airlines PARS

(Passengers Accounts & Records Software) system.

COMPUTER EXPERIENCE

Microsoft Office Products: Excel, PowerPoint, Word, Publisher, Access, Project, Visio, and Outlook

Programs/Software: Java, Oracle, POS, CRM, PARS, and RMS

Operating Systems: Microsoft XP, 2010, 2007, 2000, UNIX, and AS 400

File Sharing: Dropbox, Verizon Cloud, and SharePoint

Video Conferencing: WebEx, Go To Meeting, Skype, Plycom, and LogMeIn.com

EDUCATIONAL BACKGROUND

St Mary’s University, Minneapolis MN

Certification – Surgical Technology

St Mary’s University, Minneapolis MN

B.S. Degree: Telecommunications Management

Hennepin Technical College, Eden Prairie, MN

Courses of study: Networking and Communications

Normandale Community College, Bloomington, MN

Courses of study: Small Business Management & Administration

St. Cloud Technical College, St Cloud, MN

A.A. Degree: Clerical & Office Administration

Alexandria Technical College, Alexandria, MN

Certification – Nursing Assistant

ADDITIONAL COURSES

Introduction to Insurance

INS 21 & 22

ACHIEVEMENTS

  · Certification of Appreciation Corporate Y2K Initiative

  · Outstanding Customer Service Award – Inflight Services

  · Phantom Award – WorldPerks

  · Perfect Attendance